Overview
Feeling lost trying to figure out what the instructions are suggesting? Do not really have the time to carry out the installation yourself? Do not worry, the experts at SupportSkins will manage your installation from beginning to end making sure it is correctly set up and all this is absolutely hassle free for you!
How it works
The complete process is rather straight forward and is executed without any glitches. We will do a fresh installation of the software on your server installing the latest stable release which is currently available. Set up of the email parser is included in the purchase.
What do you get on purchase of this service
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- Peace of mind – Time to put it to better utilization.
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- Fresh installation of the latest Kayako stable release on your server.
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- We will create the necessary MySQL database required for the software.
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- Uploading all the software files on your server.
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- Configuring the software once the installation is complete – Setting up Staff Users and Departments.
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- Configuring the email parser – email piping or POP3/IMAP email addresses.
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- If POP3/IMAP emails, we shall set up a cron on your server to fetch the emails at regular intervals.
- Thorough testing to make sure the software has been correctly configured.
Our services are of the best quality, however you should consider the following before you purchase the services.
Things to consider before purchasing
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- Our Services department is available from Monday through Friday from 11:00 AM to 8:00 PM Indian Standard Time (GMT + 5.5). We expect your order to be completed within 24 – 48 business hours provided we have all the required information.
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- We do not sell Kayako licenses; you need to obtain a valid software license from Kayako before purchasing our services.
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- Licenses are validated with Kayako prior to the installation of the software. Any license failing the validation will not be installed.
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- Our installation services do not include editing the server set up. It is assumed that your host meets all the necessary software requirements.
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- If we are to edit the server set up; it may attract an additional charge. Additional cost, if any, will be informed in advance and only when approved the installation will be carried out.
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- Our installation services do not include setting up third party add-ons or plugins. This can be done at an additional cost.
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- Refunds are not possible once the necessary information to perform the installation has been provided by you and work has commenced.
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- This is a one time service which includes 1 instance of software installation.
- Installation services do not include installation of the Geo IP library and files.
What information is required
To execute the installation and configuration service, we shall require the following information
In case of a UNIX server
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- Control panel access information – cPanel / PLESK.
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- FTP access information – FTP host, Username, Password and the directory in which the software needs to be installed in.
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- Kayako Members Area access information – to get the license key for the software.
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- Staff Users to be set up in the software – Name, Email Address and preferred usernames.
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- Departments to be set up in the software.
- Email Queues for each department (example for Sales the email queue is sales@domain.com).
Root access to the server can be required to set up email piping or to set up a cron on the server.
In case of a Windows server
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- Remote access information for “Admin” user to the server.
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- FTP access information – FTP host, Username, Password and the directory in which the software needs to be installed in.
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- Link to phpMyAdmin with MySQL root user details to set up the database for the software.
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- Kayako Members Area access information – to get the license key for the software.
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- Staff Users to be set up in the software – Name, Email Address and preferred usernames.
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- Departments to be set up in the software.
- POP3/IMAP accounts with details for each department (example for Sales the email queue is sales@domain.com) – POP3 Username, Password, Mail Host, Port, With SSL (Yes/No).
Purchase Installation Services – USD $100.00 Only Order Now
What Next
Have you already placed your order? If yes, then please email us the above requested information so we can begin with your installation. If you have already emailed us the information, please be patient while we install the software on your server.
Still have questions?
If you still have questions regarding this service then please feel free to contact us by clicking on the button below. We would be happy to help you!
Contact Us