Premium Support provides access to a dedicated team of experts to whom you can post your issues using the Premium Support web portal. A tech will be assigned to help you and give you a rapid response. You can receive help and advice on all aspects of the Kayako product. Premium Support is also well-suited to new users and customers who prefer phone support and require support while they are still getting used to the software.
Premium Support does not handle bug submission nor do we fix bugs in the software. We can however help you, if possible, work around bugs or identify that you have a bug.
How it works
The complete process is streamlined to provide you with rapid support and swift resolutions to your issues.