Do your clients have to log in everytime they wish to view the status of their tickets? Do they need to look up for their password to log into your support center? Sounds quite a task already! Do not be astonished if they might just frustrated with you. Do not wait till that actually happens.
Get our Auto Login Module today! The module when installed will automatically log your client into the system and take him straight back to the ticket he created when he clicks on the link in the email he receives from your system. He can not only view the ticket but can also post a new reply.
Wait, there is more…
Lets say your client marked another user email address as CC when he created a ticket in the helpdesk and this CC user too gets an email saying “Click here to check your ticket status“. What now?
Not to worry, according to our module this User who was marked as a CC email when clicks on the link to check the ticket status will be able to view the ticket however he will not have permissions to edit the ticket nor can be post a reply to the ticket from the helpdesk. This way we are protecting all the information your client has submitted in the helpdesk, not allowing this other user to either view or edit it.
The Auto Login module add links which allows clients to directly access their tickets for the following email types:
– Auto responder emails
– New ticket emails
– Staff reply emails
– Email forwards
– Auto close emails