It is always a good habit to keep your software solution up to date. However with every update comes new challenges. Some of the upgrades may require you to re-do the customized templates. Which means you will end up loosing all your customization once you restore the templates. And if you fail to restore the templates, the software may not function as expected. Tricky situation right? What now! Do not worry, we shall take care of that as well!!
SupportSkins provides a simple update and support policy for all of its customized services. This policy has remained the same for over half a decade. With purchase of our responsive email services you are entitled to a free support and upgrade period for the modified templates for a period of 90 days. Which means if Kayako were to release a new build within this time frame then we shall upgrade the modified templates to support the new build at no extra cost!
When Your Free Upgrade Period Expires
After your period of free upgrades runs out, you can continue using the responsive email templates without any problems. If a new Kayako update comes out which requires you to restore and re-do the customized responsive email templates then you can purchase an extended upgrade period.
This extended upgrade period allows you further update and support for the modified templates for a period of 180 days from the date of renewal.
How it works
The complete template upgrade process has been streamlined to complete the process as soon as possible keeping the downtime to an absolute minimum.