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Let our experts seamlessly update your solution – risk free.

Overview

It is always a good habit to keep your software solution up to date for it not only improves stability for better performance but also adds the new enhancements in the software but most importantly it also amplifies the security of your software due to the updates which were pushed into the newly released build. Our upgrade service is a software maintenance service where our team of experts upgrade your existing software to the latest stable build available. Updates are both risk and hassle free which are carried out with proper planning to keep the downtime to an absolute minimum.

How it works

The complete process is executed with proper planning to avoid any kind of glitches. We will upgrade your software to the latest available stable build after taking all the necessary back ups and precautions.

What do you get on purchase of this service

  • Peace of mind – Time to put it to better utilization.
  • Upgrading your software to the latest stable build available.
  • Back Ups – We will take all the necessary back ups; both files and MySQL database so all your data is preserved.
  • Uploading all the new software build files on your server.
  • Thorough testing to make sure the software has been correctly upgraded.

Our services are of the best quality, however you should consider the following before you purchase the services.

Things to consider before purchasing

  • Our Services department is available from Monday through Friday from 11:00 AM to 8:00 PM Indian Standard Time (GMT + 5.5). We expect your order to be completed within 24 – 48 business hours provided we have all the required information.
  • Our upgrade services do not include editing the server set up. It is assumed that your host meets all the necessary software requirements.
  • If we are to edit the server set up; it may attract an additional charge. Additional cost, if any, will be informed in advance and only when approved the installation will be carried out.
  • Upgrade services do not include setting up of new staff users, department or email parser set up. They can be done at an additional cost.
  • Refunds are not possible once the necessary information to perform the upgrade has been provided by you and work has commenced.
  • This is a one time service which includes 1 instance of software upgrade.
  • Some upgrades require resetting of templates and language phrases. We will not restore the templates to its original format if in case you wish to edit them.
  • We will not update edited templates or languages phrases which needs to be reverted and restored once the software is updated.

What information is required

To execute the installation and configuration service, we shall require the following information.

  • Access information to your helpdesk – URL, Admin Username and Password.
  • Control panel access information – cPanel / PLESK.
  • FTP access information – FTP host, Username, Password and the path to the directory in which the software has been installed in.
  • phpMyAdmin access information if it is not available in your server control panel – URL, Username and Password.
  • Kayako Members Area access information.
Root access to the server can be required to back up the database if we are unable to back it up using phpMyAdmin.

Purchase Upgrade Services – USD $50.00 Only Order Now

What Next

Have you already placed your order? If yes, then please email us the above requested information so we can begin with your upgrade. If you have already emailed us the information, please be patient while we upgrade your software.

Still have questions?

If you still have questions regarding this service then please feel free to contact us by clicking on the button below. We would be happy to help you!

Contact Us

Still on Kayako version 3?

Still using Kayako version 3? Planning to upgrade to Version 4? Wondering if some one will be able to do this for you? Absolutely, we can! On purchase of this service we will upgrade your existing Kayako version 3 helpdesk to the latest stable build available for Kayako version 4. The duration of the upgrade can vary depending upon your existing database size. The bigger the database, the more time it takes to upgrade.

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What do you get on purchase of this service

  • Peace of mind – Time to put it to better utilization.
  • Upgrading your software from Kayako version 3 to the latest stable build available for Kayako version 4.
  • Back Ups – We will take all the necessary back ups; both files and MySQL database so all your data is preserved.
  • Importing all your data into the new version – Tickets, Users, Knowledgebase articles, Downloads, Troubleshooter, News and Live Chat gets imported into the new build.
  • Uploading all the new software build files on your server.
  • Configuring the email parser – email piping or POP3/IMAP email addresses.
  • If POP3/IMAP emails, we shall set up a cron on your server to fetch the emails at regular intervals.
  • Thorough testing to make sure the software has been correctly upgraded.

Our services are of the optimum standards, however you should consider the following before you purchase the services.

Things to consider before purchasing

  • Our Services department is available from Monday through Friday. We expect your order to be completed within 24 – 48 business hours provided we have all the required information.
  • Our upgrade services do not include editing the server set up. It is assumed that your host meets all the necessary software requirements.
  • If we are to edit the server set up; it may attract an additional charge. Additional cost, if any, will be informed in advance and only when approved the installation will be carried out.
  • Upgrade services do not include setting up of new staff users, department or email parser set up. They can be done at an additional cost.
  • While most of your data gets imported into the new build, the following will not be imported into Kayako version 4 – Template modifications, language modifications, source code modifications, staff user preferences & notifications, third party plugins and custom ticket views. This is how the import module is designed.
  • Refunds are not possible once the necessary information to perform the upgrade has been provided by you and work has commenced.
  • This is a one time service which includes 1 instance of software upgrade.
  • We will not be updating the templates or the language phrases to support the new build.

What information is required

To execute the installation and configuration service, we shall require the following information.

  • Control panel access information – cPanel / PLESK.
  • FTP access information – FTP host, Username, Password and the path to the directory in which the software has been installed in.
  • Kayako Members Area access information – to download your Kayako version 4 license key.
  • Your Kayako version 3 access details – Admin Username and Password.
NOTE: Time duration for the import depends upon how big your existing database is. The import process is designed by Kayako to copy the data one row at a time. We do not have any control over it.
Root access to the server can be required to run the import script using PHP CLI.

Upgrade Kayako v3 to v4 – USD $100.00 OnlyOrder Now

What Next

Have you already placed your order? If yes, then please email us the above requested information so we can begin with your upgrade. If you have already emailed us the information, please be patient while we upgrade your software.

Still have questions?

If you still have questions regarding this service then please feel free to contact us by clicking on the button below. We would be happy to help you!

Contact Us