Go Mobile or Go Home!

Professional email designing allowing seamless reading experience regardless of your device.


We live in a world of diverse technologies, where people have absolute freedom to access web on their personal and comfortable internet-enabled gadgets and devices. 81% of the people like to switch from PC to phone to tablet in-between the day. In addition, a recent research showcase that mobile usage for email opening has augmented 123% in the last 1.5 years while other Industry statistics show that more than half of all emails read are now opened on mobile devices.

With more and more people pulling out their phones to check their emails, we knew there had to be an easier way to ensure your emails looked good on any device. SupportSkins is now proud to offer responsive email designing services for all emails sent out of your Kayako software. It is time you go mobile or be left behind!

How it works

The complete process for customized responsive email services offered by us has been simplified to provide our clients mobile optimized email designs at a reasonable cost.

What do you get on purchase of this service

  • Cost affective – Our services are offered an extremely modest cost.
  • Compatibility – Compatibility with all major Desktop, Web-based & Mobile Email Clients like Apple Mail, AOL, Gmail, iOS, Android, Blackberry, Thunderbird etc.
  • Refreshing look & feel – Fully customized design to adapt your website brand and design optimized to work on all devices.
  • Structured coding – Optimized coding to render the design and content perfectly across all platforms.
  • Kayako onDemand – Our customization are fully functional and support Kayako onDemand solutions.
  • Free update and support – On purchase of our responsive email services, you are entitled to 90 days of free support and update for the modified templates. If Kayako releases a new build, we will update your templates to support the new build at no extra cost. 90 days is calculated from the date your order was completed.
  • No downtime – We develop the emails completely offline on our local servers making sure your day to day support does not get interrupted.

The efforts required to code an email for responsive design can be intensive as improper coding can easily break the design when viewed in an unsupported email client or device. Taking that into consideration, our team of experts put in their best efforts to thoroughly test the email templates in all possible devices to bring out the best results. Still you should consider the following before you purchase the services.

Things to consider before purchasing

  • Designing a responsive email template can be time consuming hence it can take us upto 5 business days to complete your responsive email order, provided we are not booked for the time period and we have all the requested information to carry out the services.
  • Responsive email services does not include customization of skin templates. You can purchase that service separately.
  • The cost specified is for 1 template group. If you are using 2 different designs for different template groups (software’s) you will have to place 2 orders. If the design for 2 templates are the same then we can customize the second template group at a discounted rate. You will have to contact our Sales Department for an exact quote.
  • This is a one time service and is provided on first come first serve basis. All our customers are equally valuable to us hence it is just not fair to ignore their order while we work on yours.
  • Refunds are not possible once the necessary information to design the emails have been provided by you and work has commenced.

What information is required

To execute your responsive email services order, we shall require the following information.

  • URL to your website or web page whose design/colors/brand you would like to replicate in your email templates.
  • URL to your helpdesk.
  • Admin access to your helpdesk to install the skin templates – Admin username & password.
  • FTP access information – FTP host, Username, Password and the path to the directory in which the software has been installed in.
  • Any specific text or content you wish to add in the emails.
Incase of Kayako onDemand solutions, Kayako does not provide FTP access to their servers hence we will need to save the replaced images and CSS files on an external location. We shall then modify the email templates to accept these files and display them in the email software hence we shall need FTP access to this external server.
Please inform our staff if you are have customized the source code, using a third party module or carried out any other kind of customization.

Responsive Email Services – USD $250.00 Only Order Now

What Next

Have you already placed your order? If yes, then please email us the above requested information so we can begin with your order. If you have already emailed us the information, please be patient while we design your responsive email templates.

Still have questions?

If you still have questions regarding this service then please feel free to contact us by clicking on the button below. We would be happy to help you!

Contact Us