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Nov 20 |
Auto Login Module released
Posted on 20 November 2014 07:02 PM |
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We are proud to announce and release our very first Kayako v4 module called the Auto Login Module.
The module when installed will automatically log your client into the system and take him straight back to the ticket he created when he clicks on the link in the email he receives from your system. He can not only view the ticket but can also post a new reply.
The module also provides support for CC & BCC users. Lets say your client marked another user email address as CC when he created a ticket in the helpdesk and this CC user too gets an email saying "Click here to check your ticket status". What now? Not to worry, according to our module this User who was marked as a CC email when clicks on the link to check the ticket status will be able to view the ticket however he will not have permissions to edit the ticket nor can be post a reply to the ticket from the helpdesk. This way we are protecting all the information your client has submitted in the helpdesk, not allowing this other user to either view or edit it.
The module adds links; which when clicked will take the client to the ticket, for autoresponder emails, emails he receives when a staff user post a new reply, when the ticket is forwarded to a different user (third party user) and he receives an email, email which the client receives when Kayako's auto close feature is triggered (if active) and in the email which the client receives when the auto close feature is executed.
Complete details with screenshots on how the module works can be found at - http://www.supportskins.com/modules/auto-login/
The module cost - $149.95 which includes support and updates for 1 year.
If your product is not mentioned in the compatible version list, please contact our Sales department to check if we can some how make the module compatible for the version you are using. If feasible, we shall gladly do it for you!
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Oct 18 |
Office will be closed on Diwali
Posted on 18 October 2014 08:09 PM |
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On account of Diwali, our office will be closed on Thursday, October 23rd and Friday, October 24th.
Diwali also known as Deepavali and the "festival of lights", is an ancient Hindu festival celebrated in autumn every year. It is one of the main and important festivals celebrated across India. For more information about the festival you can visit this wikipedia page.
Support will be available for both the days however it can be a little slower than usual. You can use our support desk to log in your issues.
Customers subscribed to Premium Support will receive replies as usual.
From the complete team of SupportSkins we would like to wish your family and you a Happy and safe Diwali in advance! My this year bring you a lot of joy and success!! | |
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Sep 8 |
We have had a facelift!
Posted on 08 September 2014 07:02 PM |
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SupportSkins is ecstatic to reveal its brand new logo and is proud to announce the launch of its brand new website!
The website is designed with a fresh new look, user-friendly navigation and updated with the latest information about our products and services. The updated product and service pages contain information about existing and new products and services.
The new site contains tons of new updates including the new eCommerce solution where placing and managing orders will be done with ease. You will now be able to download PDF invoices for all your orders from the Store Members Area. You no longer need to contact our Sales department for that.
One of our main goals was to build a user-friendly and simple to navigate site. The new design allows the users to quickly find the contents thanks to its low hierarchical structure. Although we have checked the site but we still might have missed out on some bugs which we hope to fix it over the next few days.
We hope that you will enjoy browsing our new site, finding more options and information each time, and that it will be yet another tool for strengthening our business relations. | |
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Aug 13 |
Independence Day & Ganesha Chaturthi
Posted on 13 August 2014 03:20 PM |
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On account of Indian Independence Day, our office will be closed on Friday, 15th August, 2014.
Similarly on account of Ganesha Chaturthi our office will be closed on Friday, 29th August, 2014. Ganesh Chaturthi is the Hindu festival celebrated on the birthday (rebirth) of the lord Ganesha, the son of Shiva and Parvati. It is one of the main local festivals celeberated in Mumbai, Maharashtra. For more information about the festival you can visit this wikipedia page.
Support will be available for both the days however it can be a little slower than usual. You can use our support desk to log in your issues. | |
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