 | I have followed the installation manual yet I cannot install the skin |  |
 | You need to check the following points:
a) You have uploaded the files correctly and noted the direct URL to the created directory.
b) You have created the language phrase “skinpath†in the language you are currently using for your helpdesk
c) The |
|
|
| Do you have an installation manual? | |
| Yes we do have a detailed step by step installation manual. You can find the manual in the Download section of our Client Support Center. |
|
|
| Can I install the skin as a new template? |  |
| We do not recommend you install the skin as a new template. While importing the skin template under -- Admin CP > Templates > Import/Export if you select the Merge With as Create a New Template Group, the software will import the templates but will |
|
|
| I have installed the skin but the software displays default templates | |
| You need to check the following points which can cause this issue:
a) Make sure you have cleared the software cache after importing the new templates. You can clear the software cache by deleting all the files in the cache directory of the software.
b |
|
|
| I have installed the skin but the images are broken, why? | |
| Possible reasons for such an issue are:
a) You have not added the phrase skinpath in your language pack as suggested in the installation manual.
b) The Value field of the phrase skin path is not set correctly. Re-check it and make sure y |
|
|
