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Our Skins are
the highest
quality themes
that will give
your helpdesk
software a new
look and give
your customers
something better
to navigate.
Besides
providing high
quality skins,
we also offer
the following
services. |
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Skin
Installation and
Setup Service |
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While the
installation of
skin is rather
easy and
explained in
detail in the
installation
manual, you can
yet opt for this
service where
you do not have
to worry about
any goof ups
while we take
care of
installing the
skin in your
helpdesk. All
installations
are carried out
within 1
business day
from the date of
order provided
we have all the
required
information. |
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Customization
Services |
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You already have
a website but
cant seem to
figure out how
to integrate the
amazing helpdesk
software with
it? Do not
worry, we shall
help you out
with this. With
customization
services, we
offer you an
opportunity to
facelift your
helpdesk layout
to completely
match with your
existing
website. All you
have to do is
concentrate on
providing the
excellent
support you to
do you clients
while we take
care of the
designing part.
Our support and
designing team
shall be in
constant touch
with you making
sure all your
needs are
carefully heard
and perfectly
implemented in
your helpdesk
design. All this
for a very
reasonable
price. For
getting a custom
quote, please
contact our
Sales
Department. The
turn around time
for a
customization
service is one
week provided we
have all the
required
information. As of now
we only offer
template-based
customization
and not
programming
customization
services. |
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All customized
solutions are
eligible for
free upgrades
for a period of
3 months from
the date of
order. With
every new
release, Kayako™
products usually
requires you to
restore, some if
not all; if your
existing
products which
means you will
loose out on
your existing
customizations.
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| However you should note that templates customized for Kayako™ v3 will not work for Kayako™ v4. Hence the free support period is applicable to the same line of product i.e. if Kayako™ v3 was customized then we shall provide support for Kayako™ v3 templates till you intend to use it. Kayako™ v3 templates cannot be used for Kayako™ v4 as it works on a completely new template system. If you are an existing Kayako™ v3 client and wish to upgrade to Kayako™ v4, you will have to repurchase the customization services to modify the look and feel of the software.
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For more
information on
customization
services, please
contact our
Sales Department |
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Skin Upgrade
Services |
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With every
upgrade Kayako™
products require
you to restore
some if not all
of your existing
templates to its
original format.
This means that
you shall loose
out on the
existing
customizations
you made when
you purchased
the skin from
us. Not to
worry, we shall
take care of
this for you!
With the upgrade
service, we make
sure that you
are using the
updated skin
package with
your new
helpdesk
version. All
upgrades shall
be carried out
within 1
business day
from the date of
order provided
we have all the
required
information. |
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Professional Support for Kayako™ Software |
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SupportSkins consists of technicians and experts who specializes in Kayako™ software support. A team of professionals lead by Hiren Mehta; an ex-Kayako employee, who has more than 5 years of experience with Kayako™ and its softwares, provides Level 1 and Level 2 support for smooth installation and running of your helpdesk. All you have to work on is providing quality services to your clients while we make sure your helpdesk run flawlessly.
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Kayako™ Software Installation and Upgrade Services |
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This service allows you for professionals to take care of the your Kayako™ product installation and upgrade hence you do not have to go through to tedious task of setting up the database, upload the files or even setting up email piping. We take care of all that with the purchase of this service. Kayako™ Installation service will be executed within 2 business days provided we have all the necessary information. All the provided information can be deleted on request once the installation is complete.
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Code Customisation / Development for Kayako™ Software |
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The software provided by Kayako does not meet all your requirements? Are some of the key features you are looking for missing in the software? Do not worry! Our alliance partner Aqua Develop can assists you with all your coding requirements. You can visit their website for more details.
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SupportPlus Plans for Corporates/Individuals |
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SupportSkins now offers exclusive support plans for individual/corporates which not only includes support via
email but also includes phone support. Please contact our Sales Department for more information.
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